Studer Community Institute Workshop, “Achieving Excellent Customer Service: Winning Customers and Keeping them Happy"
- June 23, 2015
- / Rachael Gillette
- / studer-community-institute
In our global economy merely satisfying customers is not enough to earn their loyalty.
Instead, they must experience exceptional service worthy of their repeat business and referral. Winning customers and keeping them happy is difficult.
That means everyone needs to be engaged in building the organization’s brand, and it needs to happen with every customer, every time.
Ultimately, the way customers are treated will make or break an organization.
Register today for the August 18, half-day workshop, when you will learn:
- How to use "Standards of Behavior" to build a culture around service
- Pre-and-Post-Customer-Visit calls
- Techniques for active listening
- Understanding your customers "what" and how to give it to them
- Good customer handovers
- Tools for staff to use "Key Words at Key Times" to enhance satisfaction
- Service recovery and turning customers complaints into an opportunity to strengthen relationships
- How to say no to a customer
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