Do you have these 15 customer service skills?
- July 16, 2015
- / Rachael Gillette
- / training-development
Whether you like it or not, everyone in your organization is involved in customer service.
Neglecting training in this incredibly important area can cause you to lose existing customers and worse still, in this age where information travels faster than the speed of light, tell all their friends how bad their experience was.
Gregory Ciotti outlines 15 Customer service skills that every employee needs to wow customers on a daily bases.
1. Patience
If you don't see this near the top of a customer service skills list, you should just stop reading.
Not only is patience important to customers, who often reach out to support when they are confused and frustrated, but it's also important to the business at large: we've shown you before that great service beats fast service every single time.
Read more here.
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