More than 240 people attended a Studer Community Institute workshop on Tuesday, Aug. 18, which participants graded as the most successful training to date that the Institute has sponsored.

“Yesterday was fabulous,” said Rachael Gillette, head of the Institute’s training program. “It was the best attended and the highest rated workshop we’ve held.”

On a scale of 1 to 10, people gave “Achieving Excellent Customer Service: Winning Customers and Keeping Them Happy” at 9.7.

Speakers included Quint Studer, founder of the Studer Community Institute, and Bob Murphy, senior leader, teacher and executive coach for Studer Group.

Some of the topics included tools and tactics on “Pre- and Post-Visit Calls” “Key Words at Key Times” and “How to Determine the Customers What.” Each individual also received two of Quint’s books, “Results that Last” and “The Great Employee Handbook.”

In addition to a photo gallery, a series of videos from the Tuesday's workshop can be found on studeri.org.