Training & Development

How to give tough feedback that helps people grow

Reporter Monique Valcour of the Harvard Business Review has a story about how to give tough feedback to employees and co-workers.

Here is the take-aways from the story:

Powerful, high-impact feedback conversations share the following elements:

1. An intention to help the employee grow, rather than to show him he was wrong. The feedback should increase, not drain, the employee’s motivation and resources for change. When preparing for a feedback conversation as a manager, reflect on what you hope to achieve and on what impact you’d like to have on the employee, perhaps by doing a short meditation just before the meeting.

2. Openness on the part of the feedback giver, which is essential to creating a high-quality connection that facilitates change. If you start off feeling uncomfortable and self-protective, your employee will match that energy, and you’ll each leave the conversation frustrated with the other person.

3. Inviting the employee into the problem-solving process. You can ask questions such as: What ideas do you have? What are you taking away from this conversation? What steps will you take, by when, and how will I know?

Find out more at the Harvard Business Review.