Training & Development

MAY 6 TRAINING: The work conversations you dread most

Have you ever dreaded holding a tough – but necessary – conversation with an employee, coworker, or boss?

Do you put off such conversations for far too long? Have you ever launched into a difficult conversation without being well prepared, only to have the interaction spiral out of control?

Most leaders will probably answer yes to at least one, if not all, of these questions. I know that I certainly did.

Lynne Cunningham, is the author of a new book on the topic which covers why we shy away from these critical conversations. She provides the tools and tactics to navigate them confidently and effectively.

Difficult to doable

On May 6 she will be the keynote speaker for Studer Community Institute at our next workshop and will share tips on how to select the right conversation model and then structure the dialogue for success.

Register now.


  • What happens when we ignore situations that call for a difficult conversation
  • How to structure and execute a conversation with a peer, direct report or boss
  • How to implement each of the three powerful conversation models detailed in the book so that the outcome is a “win-win”
  • Why practicing difficult conversations is so important (Cunningham provides common scenarios you and your team can modify and role play)
  • Why creating official Standards of Behavior at your organization provides a solid foundation for difficult conversations
  • What triangulation means, why it’s harmful, and how to handle it when it happens
  • How to respond when a person’s behavior doesn’t change after a difficult conversation

The first 75 to register are guaranteed a copy of Lynne’s new book, so don’t wait, Register today.