Guest Contributor

Training & Development

Quint’sColumn: Change how you think about change

So how do you make change part of your culture and part of the ongoing way you work? The key is to put formal processes in place to ensure it becomes part of the everyday routine. Read full story

Training & Development

Quint’s Column: The difference between fair and equal

Being fair isn’t always clear-cut and obvious. Its meaning can vary from person to person. Read full story

Training & Development

Quint’s Column: Don’t be a victim

A leader is responsible for creating an environment where employees can be engaged. But each employee must be the owner of his or her own conduct and attitude. Read full story

Training & Development

Quint’s Column: Why small businesses make a big difference

Small businesses make up a big part of a community's economy. What are the common traits of these entrepreneurs? Read on. Read full story

Training & Development

Quint’s column: The value of year-end reviews

With clear, measurable goals and consistent conversations already in place, these annual meetings are not the time to share whether the person is a good performer or not. Read full story

Training & Development

Leadership development is a good investment

A key part of workforce development must be providing people who have been placed in a supervisory role the development they need to succeed. Read full story

Training & Development

Quint Column: Look ahead to the new year

If strengthening your business is among your resolutions, consider this advice. Read full story

Training & Development

Quint’s Column: Best Boss Winners 2017

What this contest reinforces is that there are some very common themes with great bosses. Read full story

Training & Development

Quint’s Column: The Four Agreements

Lessons from The Four Agreements translated for business, personal and civic life. Read full story

Training & Development

Quint’s Column: Take a technology break

There are many advantages of letting go, including wins for the person letting go — and for those entrusted to make decisions and act while you’re away. Read full story

Training & Development

Quint column: Don’t throw co-workers under the bus

The most interesting question I received this week was about not throwing co-workers “under the bus.” In other words, not making yourself look good at someone else’s expense. Read full story

Training & Development

Quint’s column: You can’t please all customers

What do you do when your customer service, then your service recovery tactics, have deemed pleasing a customer impossible? Read full story