Rachael Gillette

Rachael Gillette Director of Training and Development

Training & Development

Happy employees: One of the keys to a successful organization

Happy employees take better care of the customer — you can operate a business based on love and care and in the end, not only is it profitable, but all of our stakeholders can thrive. Read full story

Training & Development

Enjoying mid-year reviews

The half-year mark is the right time to get together with your leader and look in-depth at the goals that were set for the year. Read full story

Training & Development

Customer loyalty starts with company culture

Loyalty is not for sale with gimmicks or promotions. Customer service begins inside the organization and starts with the culture of the company. Read full story

Training & Development

Secret to achieving work-life balance

What constitutes being balanced is different at different times and for different people. What counts is being focused on things that are important and this takes practice and discipline. Read full story

Training & Development

Harnessing the Power of Exemplary Customer Service

On June 23, join Donna Kirby, Pensacola Blue Wahoos vice president of operational development and customer service expert, and learn about building a culture around customer service. Read full story

Training & Development

Photo Gallery – Making Your Presentation Bulletproof

Nearly 70 people attended the Studer Community Institute workshop, “Making Your Presentation Bulletproof ~ How to engage your audience and keep them engaged” at Olive Baptist Church. Read full story

Training & Development

MAY 6 TRAINING: The work conversations you dread most

Lynne Cunningham, is the author of a new book on the topic which covers why we shy away from these critical conversations. She provides the tools and tactics to navigate them confidently and effectively. Read full story

Training & Development

Engaging the audience is key to effective public speaking

What’s your story? Read full story

Training & Development

Six reasons why high-performing companies invest in leadership training

Organizations who invest in employee training and development have an average of 24 percent higher profit margins and a 218 percent higher income per employee. Read full story

Training & Development

EntreCon: Quint Studer talks Business with Beck Partners

Quint Studer sits down with Justin Beck, of Beck Partners to learn how he implemented techniques to improve employee engagement. Read full story

Training & Development

Reminder: Performance Coaching with Quint Studer

It's almost here. The Studer Community Institute's training series continues 8 to 10 a.m. on April 6 at WSRE with Performance Coaching with Quint Studer. Doors open at 7:30 a.m. Read full story

Training & Development

Performance Management to Support and Drive Results

Do you and your organization struggle with retention of top employees, employee engagement and developing leaders? If your answer is yes, it’s not surprising and you are not alone. Read full story