Rachael Gillette

Rachael Gillette Director of Training and Development

Training & Development

Conjunction junction, what’s your function… in leadership?

Even though grammar wasn’t my favorite subject in school, I do remember learning about transitions. These are the little words or phrases that connect one idea to another. They may seem insignificant, however transitions play a very important role. Phrases like “in contrast” or “on the other hand” are the word bridges that connect one thought to a different thought in the same sentence. These types of transitions in the English language are used as the strategic pauses to subtly let the reader know things are changing. Done well they help guide and ease the reader through the change in thought. Read full story

Training & Development

Why imitating great ideas works

Imitation of a good idea can be even more valuable than innovation. Read full story

Training & Development

Executing Excellent Customer Service

Studer Community Institute faculty member and internationally renowned speaker Bob Murphy, explains why training and development improves outcomes for individuals, businesses and the community. Read full story

Training & Development

Driving you to distraction or delivering the goods?

Getting the right people in the right seats on the bus can be one of the most important and yet most challenging things to achieve for business leaders. Read full story

Training & Development

Do you have these 15 customer service skills?

Whether you like it or not, everyone in your organization is involved in customer service. Read full story

Studer Community Institute

Quint Studer hosts CEO “Rectangular Table” breakfast

On June 12, seven local business leaders from various industries attended a “Rectangular Table” breakfast with Quint. The Studers graciously opened their home and hosted the event. Read full story

Studer Community Institute

Studer Community Institute Workshop, “Achieving Excellent Customer Service: Winning Customers and Keeping them Happy”

In our global economy merely satisfying customers is not enough to earn their loyalty. Read full story