One of the most important skills you can develop is the ability to understand and effectively respond to the customer’s needs and concerns. Up to 70% of customers hit the road, not because of price or product quality issues, but because they did not like the human side of doing business with the provider of the product or service. Other research tells us that 45% of these customers said they switched to another company because the attention they did receive was poor in quality.
Companies known for outstanding service do better than anyone else – they step out and they stand out. Delivering WOW service is a commitment to do whatever it takes to serve the customer, and that commitment must be imprinted on the hearts and minds of every single employee. Only then can any organization stand apart from their competition.
Winning customers and keeping them happy is difficult. That means everyone needs to be engaged in building the organization’s brand, and it needs to happen with every customer, every time. Ultimately, the way customers are treated will make or break an organization.
Please join us at our 2017 workshop, “The foundations of great customer service: and what to do if you drop the ball.” workshop, where you will learn the building blocks of great service.
Registration 7:30 a.m. – 8 a.m.
The workshop will begin promptly at 8:00 a.m. and will end at noon.
Who should attend?
Any leader or employee interested in learning how to improve the customer experience and raise the standard and quality of service in their organization.