Harnessing the Power of Exemplary Customer Service Workshop

Harnessing the Power of Exemplary Customer Service Workshop

Thursday, June 23, 2016

Harnessing the Power of Exemplary Customer Service

Jeff Nall Interview from Studer Family of Companies on Vimeo.

Does the culture and the values of your organization drive excellent customer service?

Satisfying customers is not enough to earn their loyalty in today’s competitive market. Instead, they expect exceptional service worthy of their repeat business and referral.

Winning customers and keeping them happy is difficult. That means everyone needs to be engaged in building the organization’s brand, and it needs to happen with every customer, every time. Ultimately, the way customers are treated will make or break an organization.

Donna Kirby, Pensacola Blue Wahoos Vice President of Operational Development and customer service expert held the attention of over 100 business leaders in Pensacola, as she shared insights and stories, tactics and tips, Thursday June 23, 2016.

Steven Fair Interview from Studer Family of Companies on Vimeo.

Customer service begins at the hiring process

Listening to your customers and the value of feedback

Missing the mark – what now?

Donna Kirby01

Keynote speaker

Donna Kirby, Vice President of Operational Development
Pensacola Blue Wahoos.

Prior to her tenure with the Wahoos, Donna worked for several leaders in the entertainment industry including Warner Bros, NBC/Universal and The Walt Disney Company.