Does the culture and the values of your organization drive excellent customer service?
Satisfying customers is not enough to earn their loyalty in today’s competitive market. Instead, they expect exceptional service worthy of their repeat business and referral.
Winning customers and keeping them happy is difficult. That means everyone needs to be engaged in building the organization’s brand, and it needs to happen with every customer, every time. Ultimately, the way customers are treated will make or break an organization.
Donna Kirby, Pensacola Blue Wahoos Vice President of Operational Development and customer service expert held the attention of over 100 business leaders in Pensacola, as she shared insights and stories, tactics and tips, Thursday June 23, 2016.
Donna Kirby, Vice President of Operational Development
Pensacola Blue Wahoos.
Prior to her tenure with the Wahoos, Donna worked for several leaders in the entertainment industry including Warner Bros, NBC/Universal and The Walt Disney Company.