Many leaders recognize the importance of employee engagement, but fail to utilize it.
In our fast-paced world, many leaders struggle to connect personally with their employees. Engagement is much more than a feedback form. It is a journey that leaders, managers, employees, and customers are on together. On Friday, February 24, Stacy Keller Williams, Vice President, Contact Center Operations Member Experience & Training at Navy Federal Credit Union will present “People and Possibilities: How to Leverage Engagement.”
Engaged employees propel companies from good to exceptional. Engaged employees believe in the company’s mission and take it upon themselves to ensure their personal contributions impact the company’s overall goal and mission. They set companies apart and greatly influence customer loyalty.
When employees are fully engaged, they are truly excited to share what their company offers because they know it will benefit the customer.
During the workshop, attendees will learn practical approaches to engagement, how to utilize best practices while avoiding common pitfalls, and the surprising return on investment.
Navy Federal Credit Union
Vice President, Contact Center Operations Member Experience & Training