Bob Murphy

Training & Development

Quint column: Takeaway tips from Bob Murphy

More than 140 people left Bob’s presentation with more skills and tools to create great customer service than when their day started. Read full story

Training & Development

Make customer service your mantra

70 percent of customers hit the road, not because of price or product quality issues, but because they did not like the human side of doing business with the provider

Delivering a great customer experience — especially in bad times — is critical to your own success and the success of your business or organization. Read full story

Studer Community Institute

A record crowd attends Studer Community Institute’s ‘Achieving Excellent Customer Service’ workshop

More than 250 business owners packed Hillcrest Baptist Church in Pensacola on Tuesday, Aug. 18, to learn about making customers happy. Read full story