Customer service

Training & Development

SCI Training: Content marketing strategies deliver results, build relationships

The Studer Community Institute's content marketing workshop on Aug. 24 will help you develop a strategic content marketing plan to grow your business or not-for-profit. Read full story

Training & Development

Customer loyalty starts with company culture

Loyalty is not for sale with gimmicks or promotions. Customer service begins inside the organization and starts with the culture of the company. Read full story

Training & Development

Harnessing the Power of Exemplary Customer Service

On June 23, join Donna Kirby, Pensacola Blue Wahoos vice president of operational development and customer service expert, and learn about building a culture around customer service. Read full story

Training & Development

How unhappy customers can help you shine and grow

How can your business improve by embracing the idea that a complaint is a gift? Find out in Quint Studer's column. Read full story

Training & Development

Executing Excellent Customer Service

Studer Community Institute faculty member and internationally renowned speaker Bob Murphy, explains why training and development improves outcomes for individuals, businesses and the community. Read full story

Studer Community Institute

A record crowd attends Studer Community Institute’s ‘Achieving Excellent Customer Service’ workshop

More than 250 business owners packed Hillcrest Baptist Church in Pensacola on Tuesday, Aug. 18, to learn about making customers happy. Read full story

Training & Development

Institute workshop gets rave reviews

More than 240 people attended a Studer Community Institute workshop on Tuesday, Aug. 18, which participants graded as the most successful training to date that the Institute has sponsored. Read full story

Training & Development

Customer service questions with Quint

Quint talks about creating employee loyalty and other questions related to customer service. Read full story

Training and Development

Gallery: “Achieving Excellent Customer Service” workshop

More than 240 people attended the Studer Community Institute workshop Achieving Excellent Customer Service: Winning Customers and Keeping them Happy. Read full story