training and development

EntreCon 2017

EntreCon Day 2 Photo Gallery

EntreCon 2017 closed out with great insights on leadership from Bert Thornton, Brad Israel, Liz Jazwiec and Dan Heath. Read full story

EntreCon 2017

EntreCon 2017: Leadership insights

From the inspirational and aspirational to the practical, speakers at the third annual business and leadership conference shared the lessons they learned from their lives and applied to business. Read full story

EntreCon 2017

EntreCon Day 1 Photo Gallery

More than 450 people earned a great day of learning from the start of EntreCon Pensacola. Are you among them? Check this photo gallery. Read full story

EntreCon 2017

EntreCon 2017: Build, Grow, Lead, Develop

Kevin Sheridan kicked off EntreCon 2017 with a funny, strong presentation about how engaged employees can make your business — and how to re-energize your "working dead." Read full story

Training & Development

EntreCon Award winners for 2017

The EntreCon Awards honor business leaders in the community whose contribution to the Pensacola area has helped strengthen our economy and improve the quality of life for everyone. Read full story

EntreCon

EntreCon 2017 offers skill-building for leaders, employees

The conference, now in its third year, has an expanded focus beyond the original focus on entrepreneurs and startups. The lineup of speakers and experts is meant to offer something for everyone. Read full story

Training & Development

Quint column: Don’t throw co-workers under the bus

The most interesting question I received this week was about not throwing co-workers “under the bus.” In other words, not making yourself look good at someone else’s expense. Read full story

Training & Development

Quint’s column: You can’t please all customers

What do you do when your customer service, then your service recovery tactics, have deemed pleasing a customer impossible? Read full story

Training & Development

Quint column: Takeaway tips from Bob Murphy

More than 140 people left Bob’s presentation with more skills and tools to create great customer service than when their day started. Read full story

Training & Development

Quint column: 10 skills to master as an entrepreneur

Here are the top 10 powerhouse skills every entrepreneur and small business owner should strive to master Read full story

Training & Development

Make customer service your mantra

70 percent of customers hit the road, not because of price or product quality issues, but because they did not like the human side of doing business with the provider

Delivering a great customer experience — especially in bad times — is critical to your own success and the success of your business or organization. Read full story

Training & Development

Quint column: Battle back against lack of engagement

Engagement is fundamental to everything else. Without it, you don’t have the best solutions, you don’t build buy in and ultimately, people have no connection to the outcomes. Read full story