October 13, 2017
The Foundations of Great Customer Service & What to Do if You Drop the Ball One of the most important skills you can develop is the ability to understand and effectively respond to the customer’s needs and concerns. Up to 70% of customers hit the road, not because of price or product quality issues, but because they did not like the human side of doing business with the provider of the product or service. Other research tells us that 45% of these customers said they switched to another company because the attention they did receive was poor in quality.
As we are hard at work planning EntreCon 2017, here's a look back at the highlights from the 2016 event. Watch video
I know we all want to be positive, but be careful not to make sweeping statements like “everybody’s going a great job.” Learn more
If you’re going to miss a timeline, or your expenses are over, make sure you let your boss know. Before they come to you, you go to them. Learn more
Whenever we have a meeting with an employee, we always hope that they have takeaways, and I fell into the common habit of saying, “Could you send me your two or three key takeaways?” Learn more
As a leader, sometimes we have people that bring us information. Don’t let somebody carry somebody else’s message, because it hurts their development. Learn more
“Managing up” is an easy way of encouraging excellence and positioning individuals for the win. Learn more
Content Marketing is far more than just a marketing buzzword. It’s the only way to market your business today. The way people do business and seek information has changed forever. The customer is in control.
Join Studer Community Institute for ” Leading with Impact – Leadership Skills to Optimize Outcomes” This session on “Leading with Impact” provides tools and guidance on optimizing critical leadership skills that positively impact organizational outcomes, team effectiveness, and personal development. During the workshop, you will be guided through a “Leadership Foundational Skill Assessment” as well as a “Productivity Assessment.”
Studer Community On Managing Your Minutes workshop delivers tactical and practical techniques you can use right now to improve your time management immediately.
Join Studer Community Institute for “Three Essentials for Every Successful Organization – Passion, Discipline, and Structure: How to Improve Results by Connecting to Company Values and Standards.” 8:30 a.m. – noon. Hillcrest, 800 E 9 Mile Rd, Pensacola, FL 32514
Join Studer Community Institute for Speaker Training – Tactical and Practical Techniques to Improve Your Speaking Skills Friday, March 24, 2017
The cost of a bad hire can be anywhere between $5,000 and $50,000. As a business leader, you can’t afford to lose time, money and results from a bad hiring choice, especially in today’s market where competition for skilled talent exceeds supply. It’s essential to your success to hire great people the first time, every time.
Many leaders recognize the importance of employee engagement, but fail to utilize it.
Join Studer Community Institute and Daniel Pennington for Effective PowerPoint Presentations – Taking your Slide Deck from Sad to Sizzle Thursday, October 6
We say that people are our most important asset in business, yet it is more difficult to manage and interact with people now than ever. The world is more diverse than ever before: cultures, nationalities, religions, andgenerations. By 2020, there will be five generations employed side-by-side in the work force.
Hiring Talent: Increasing the Effectiveness of Employee Selection
Companies that embrace creativity are three and a half times more likely to outperform rivals. Creativity and innovation are key to business acumen when creating a culture of adaptability and growth. Leveraging the potential of an organization’s workforce adds value to organizational processes, employee satisfaction and customer loyalty.
Set aside just a few hours and you can learn how to head off problems, eliminate negative situations, wow customers and keep them for life.
Join Lynne Cunningham for Taking Conversations from Difficult to Doable Workshop Friday, May 6, 2016 Pensacola Little Theater 8 a.m. – 11:30 a.m. You’ll never love difficult conversations—but you can learn to navigate them more successfully than you ever thought possible.
Making Your Next Presentation Bulletproof Workshop is full of tactical and practical advice that you can use right now to improve your communication skills. Whether you speak to groups of five, 50 or 500, this workshop will help you hone your skills so that you can shine at your next presentation.
Join Quint Studer for Performance Coaching Wednesday, April 6, 2016 8 a.m. – 10 a.m. (Doors open at 7:30 a.m.) WSRE Jean & Paul Amos Performance Studio This event is funded in part by the Studer Foundation and organized by Studer Community Institute.
Dr. Dana Suskind will share her research on the critical importance of early language exposure for a child’s development. The event is free and brought to you by the Studer Foundation. Registration is encouraged due to limited seating.
Goal-setting is a key step in achieving high performance. How can you reap the benefits of setting goals that consistently achieve better results in work and life.
Founder of the Studer Group and the Studer Community Institute, Quint is a speaker, author, entrepreneur and philanthropist renowned for creating tools, techniques and systems aimed at improving organizational performance and patient care.
As the Studer Community Institute’s Director Of Professional Development, Rachael is responsible for creating curriculum and implementing leadership training programs, conferences and online content.
Amie Remington is the General Counsel of Landrum Human Resource Companies, Inc., which serves over 600 clients and 10,000 employees. She is also a regular speaker at national and state-wide events, discussing all aspects of employment law that affect all employers.
Kristine Rushing is the COO of Beck Partners, an innovative real estate and insurance services firm with a mission to create innovative partnerships that bring awesome people together to forge successful futures.
Bob Murphy is a senior leader, teacher and executive coach for Studer Group. He draws on over 34 years of leadership experience to create a culture of high performing organizations, departments and leaders.