Creating an organizational culture where first and foremost people feel valued is one of the keys to overall businesses success. Happy employees take better care of their customers. This was one of the central themes of our most recent training led by Donna Kirby, Pensacola Blue Wahoos Vice President of Operational Development.
Kirby knocked it out of the park at the training session, “Harnessing the Power of Exemplary Customer Service,” on June 23, at the Pensacola Little Theatre. More than 100 people from a cross section of business, civic and community organizations attended the session and rated it 9.5 out of 10 for overall value. Kirby was given a 9.8 out of 10, the highest rating yet for one of our speakers.
One attendee commented, "Great information, I've learned a lot of valuable information that I will be able to take back to my organization." Another said, "Awesome seminar. It was efficient, informational and liked the table discussion aspects. Thank you."
Kirby emphasized the importance of starting at the recruiting process and hiring on values. The best employees and leaders are clear about their values and live the shared values and goals of the organizational culture. Yet there is still a perception that people development is the soft stuff and valuing employees is fluffy.
In a study conducted by the Wall Street Journal in partnership with Wells Fargo, only 31 percent of respondents believed that their company had a healthy corporate culture. According to the “Culture Quanitified” survey, which analyzed the perception of 725 respondents, employees more readily embrace and “live” their company culture when they feel valued.
Some key takeaways from the study:
So, it’s not necessarily what a company achieves that makes it great, but how they achieve it. Employees need to be developed, valued and know that they are doing worthwhile work and making a difference.