The secret to balancing criticism

  • August 19, 2015
  • /   Shannon Nickinson
  • /   studer-community-institute

How do you make positive feedback really stick?

Studer Community Institute founder Quint Studer shares the secret sauce for the best way to balance positive and negative criticism for your employees — and everyone in your life.

That and other insights were shared at the Institute's training workshop on Aug. 18, "Achieving Excellent Customer Service: Winning Customers and Keeping them Happy." More than 240 people attended the event at Hillcrest Baptist Church.