Gallery: “Achieving Excellent Customer Service” workshop


  • August 18, 2015
  • /   Michael Spooneybarger
  • /   training-development
     

More than 240 people attended the Studer Community Institute workshop "Achieving Excellent Customer Service: Winning Customers and Keeping them Happy."

Speakers Quint Studer, founder of the Studer Community Institute and Bob Murphy, senior leader, teacher and executive coach for Studer Group shared valuable information related to customer service.

Some of the topics included tools and tactics on “Pre and Post Visit Calls” “Key Words at Key Times” and “How to Determine the Customers What.” Each individual also received two of Quint’s books, “Results that Last” and “The Great Employee Handbook.”