Leadership tip: don’t overreact to generalities
- By Quint Studer
- Jul 24 2015
“I’ve never seen morale worse.” “Everybody’s unhappy.” “We don’t have anything we need.”
When you hear something like that, don’t ignore it, but dig a little deeper. Ask a few questions. Make sure you’re not overreacting to generalities, when it may be something specific that needs to be addressed.